Every Seat in Franchising

Where the Every-Seat View Falls Short

Looking at a franchise from every chair catches a lot. It does not catch everything, and it is not a substitute for a lawyer, an accountant or the numbers.

The idea behind this series is simple: a franchise decision is sound when it makes sense from every seat at the table. It is a useful habit. It also has limits, and saying where they are is part of the idea.

It cannot replace professional advice

Seeing a deal from the owner's and franchisor's chairs does not make anyone a franchise attorney or an accountant. The FTC recommends a lawyer to review the agreement and an accountant to help "understand the franchisor's financial statements" (FTC). State registration and relationship laws vary and change. Those questions belong with professionals licensed to answer them.

It cannot produce numbers

Perspective is not a forecast. Any representation about what a location sells or earns must be in Item 19 of the disclosure document, with its basis (16 CFR 436.5); a franchisor is not required to make one. Many conversations about seats drift toward "what do owners really make." The honest answer is: whatever Item 19 says, plus what owners tell you on calls, plus your own plan for your market.

It depends on access

The method only works if people in each seat will talk. Some owners are bound by confidentiality clauses, which Item 20 must disclose. Some former owners will not return calls. Suppliers rarely discuss their arrangements. A buyer can end up with a view from three seats and a guess about the other two.

It can produce false comfort

If every seat agrees, the decision is probably sound, but agreement can come from shared blind spots. A system that is new, or growing fast, may not have owners with enough history for their view to mean much yet. Economic conditions can change for everyone at once.

It is not one person's view

Someone who has sat in many seats sees more than someone who has sat in one. That is still one person's experience, in particular systems, at particular times. It is a reason to ask better questions, not a reason to skip the work.

What to do with the limits

Use the every-seat habit to find the questions, then take the questions to the people and documents that can answer them: the disclosure document, owners on the Item 20 lists, a franchise attorney and an accountant. That combination is what makes a decision hold up from every seat in franchising.

It can be used to sell

Any framework can be turned into a pitch. "I have sat in every seat, so trust me" is the opposite of the idea. The point of looking from every chair is to surface disagreements, not to settle them by authority. A seller who uses perspective to discourage calls, documents or advisers has misunderstood it, or is using it.

It is slower

Reading a deal from five seats takes longer than reading it from one. For a buyer under time pressure, that is the cost. It is also the reason the fourteen-day disclosure period exists, and why the FTC encourages buyers to take the time (FTC).

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