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Customer Service

5 pieces by or with Rob on customer service. Each opens a short summary with a link to the original.5 pieces by or with Rob on customer service.

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Newsletter edition · LinkedIn · March 19, 2026Franchising, Fatherhood, & Other Bad Decisions: March 2026Rob Lancit’s March 2026 newsletter on tipping screens and service, the almost-ready franchise buyer, and what kids learn from small moments.
LinkedIn post · LinkedIn · January 23, 2026An airline surprise on a layover, and what it says about franchise brandsRob Lancit tells how United met him at the plane door with a car on the tarmac, and the lesson he draws for franchise brands.
Article · Forbes Business Council · March 7, 2025Four Ways To Make Your Company More Customer-Centric In 2025Rob Lancit’s Forbes Business Council post on customer focus: how to listen, where to invest, and four mistakes that push customers away.
Article · Entrepreneur · June 25, 20245 Actionable Strategies to Improve Your Brand ReputationRob Lancit gives franchisors five ways to build brand reputation in Entrepreneur: service, online presence, CSR, messaging and recognition.
Article · Entrepreneur · May 16, 20246 Things to Know When Building an Authentic Green BrandRob Lancit’s first Entrepreneur article: six points on building a green brand that holds up, from ESG review to avoiding greenwashing.

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